Returns & Exchanges
At Bupa Optical, we want you to love your new eyewear, which is why we offer a 30-day satisfaction guarantee on all frames and non-prescription sunglasses. If your purchase isn't quite right, we provide easy returns and exchanges to ensure you find the perfect fit and style.
Check Eligibility
Ensure your items are in original condition, unworn, and with all protective packaging and tags intact within 30 days of purchase.
Initiate Your Request
Contact our customer care team or visit your local Bupa Optical store with your order confirmation and proof of purchase to start the process.
Pack and Post
Securely package your eyewear in its original case and box, then use the provided prepaid shipping label to send it back to our processing center.
Receive Refund or Exchange
Once our quality team inspects the return, we will process your full refund to the original payment method or dispatch your new chosen frames within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing