Frequently Asked Questions
Everything you need to know about your eyewear journey.
How do I provide my prescription for my order?
You can upload a digital copy of your prescription during the checkout process, or you can email it to our support team after your order is placed. Please ensure it is no more than two years old.
What is your return policy for prescription glasses?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your frames or if the prescription doesn't feel right, you can return them for a full refund or exchange.
How long will it take to receive my order?
Standard delivery for non-prescription sunglasses is 3-5 business days. For prescription lenses, please allow 7-10 business days as each pair is custom-crafted in our optical lab.
Can I use my health fund to claim my purchase?
Yes, we provide itemized tax invoices with all the necessary provider numbers and item codes so you can easily claim your optical rebate through your health insurance provider.
Do you offer frame adjustments?
Absolutely. You can visit any of our physical boutique locations for a complimentary frame adjustment to ensure your glasses fit perfectly behind your ears and on the bridge of your nose.
How can I track my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.